More Customer Service Hacks

[iframe style="border:none" src="//html5-player.libsyn.com/embed/episode/id/13004891/height/100/width//thumbnail/yes/render-playlist/no/theme/custom/tdest_id/794081/custom-color/070201" height="100" width="100%" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen]In our Follow Up with Margaret Garcia from Grit PPO we made a few new discoveries.#1Asking "How Can I help you?" is NOT Helping you !!Did you know that is one of the worst things you can say on an inbound customer service call? Well neither did we, and just like us, you're probably using this line on a regular basis.  What seems like a harmless, thoughtful way of reaching your customer is actually a bit of a trap.  It typically increases the duration of a phone call and also fuels the emotions behind the caller's "issue" Just think about a caller reaching out with a bedbug complaint!So now that we know that - how are we going to do Better?Use another greeting like your name.  Simply say"Hello you've reached Colony Confidential's Killer Pest Control this is Julian.  And that's it!Listen to all the details and the more alternatives to Upgrade your Customer Service Here.Take notes or better yet, save this one for reference.Pest Process Outsourcing can change the way your business operates, learn more about what Grit does for Pest Control and Lawn Care companies.  And send us your customer service questions colonyconfidential@gmail.comListen Here